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Shaun Hayes is a Fraud Manager at Castle Trust Bank with a history of success in reducing fraud referrals and implementing strategies to target higher risk applications. Prior to this role, Hayes was a Fraud & Underwriting Team Leader at Bamboo Limited, where Shaun implemented changes to reduce fraud losses and successfully trained new investigators. With extensive experience in fraud investigations at LV=, Hayes has a strong background in creating detailed investigation logs, implementing processes for high-standard investigations, and training new team members. Additionally, Shaun holds an Advanced Professional Certificate in Investigative Practise from Bond Solon.