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Alexandra Matthews is an experienced leader in organizational culture and client success, currently serving as the Director of People & Culture at Castle Credit Co Holdings, LLC since July 2022. In this role, Alexandra has spearheaded strategic planning to establish the organization's vision, mission, and values, while enhancing workplace inclusivity through effective recruiting and communication strategies. Previously, as the Director of Client Success & Support at the same company from January 2020 to March 2022, Alexandra led a team focused on fostering strong client relationships, significantly improving satisfaction and retention. Earlier experience includes serving as Operations Manager at SnapLine Services INC., where Alexandra successfully managed a team dedicated to client service excellence. Alexandra holds a Bachelor of Arts and a Bachelor of Fine Arts in Music Performance and Costume Design & Technology from Brenau University.