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Thomas Walters is an experienced Managed Service Analyst at Cashfac since March 2019, previously serving as an Application Support Analyst within the same company. Prior roles include Application Support Analyst at Cashfac from September 2017 to August 2018, and Database Service Desk Consultant at Pro DBA Limited from July 2015 to September 2017, where responsibilities involved providing frontline support and issue escalation. Thomas also worked as an MPS Helpdesk Agent at Xeretec Ltd from July 2014 to July 2015, managing Xerox Multifunction Devices and delivering technical support. Educational qualifications include a Bachelor of Science in Computer Science from the University of Aberdeen, as well as HND and HNC certifications in Software Development and Computing from North East Scotland College.