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Eric Leung is a seasoned technical support professional with extensive experience in customer service and technical troubleshooting. At CASETiFY since June 2022, Eric serves as a Technical Support Officer. Prior to this role, Eric contributed to the establishment of the first Apple repair center at A.S. Watson Group as a Sensor Technical Support Officer. Eric's career at Apple from February 2012 to April 2020 included various roles such as Genius in-store trainer and mentor, where skills in diagnosing technical issues and performing repairs on multiple devices were honed. Previous positions also include a Technical Consultant at Zodiak Computer Support and Assistant Manager at Newvision Technology Ltd, focusing on customer relations and operational management. Eric’s background in the garment industry as a Management Trainee and education from multiple vocational institutions further complement a strong foundation in both technical expertise and customer engagement.