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Brady James is an accomplished professional with extensive experience in customer success and team leadership. Currently serving as Vice President of Client Success at GoCanvas, Brady oversees a global team of 18 Customer Success Managers and has significantly improved client onboarding and retention metrics. Prior to this role, Brady was Manager of Customer Success at Gartner, where leadership resulted in exceeding retention and engagement goals while managing a substantial contract value. Earlier positions include roles focused on inbound demand generation at Virtru and sales training at FrontPoint Security, where expertise was demonstrated in training, mentoring, and driving performance improvements. Brady holds a Bachelor of Science degree in Communications from Old Dominion University.