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Harvin Esquivel has extensive experience in application support and information systems, currently serving as an Application Support Specialist at Grupo Casa Pellas since August 2022. Prior to this role, Harvin worked at Grupo Casa Pellas from July 2012 to January 2022 as Soporte de Aplicaciones, providing technical assistance and training on JD Edwards EnterpriseOne, implementing information systems, and troubleshooting user-reported incidents. Previously, as a Technical IT Instructor, responsibilities included creating technical manuals, staff training, and ERP system support. Harvin also completed a professional internship at the Ministerio de Educación Pública - Fundación Omar Dengo, focusing on service specifications and KPI development. Early in the career, Harvin worked at Grupo Q as a Quality Process Administrator, ensuring adherence to quality system procedures. Educational qualifications include a Master's degree in Management Information Systems from Tecnológico de Costa Rica and a degree in Computer Systems Engineering from Universidad Nacional de Ingeniería.