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William Filho, ECA, currently serves as a Senior Support Analyst at Carta since April 2023, specializing in customer support for equity management within the company's software, assisting private companies and employees as a Registered SEC Transfer Agent. Previously, William held various roles at Stone from July 2020 to April 2023, including Analytics Engineer and Customer Support Team Lead, where responsibilities included implementing KPIs and managing support operations. Earlier career experience includes working as a Business Consultant at Argos Consultoria Internacional. William is pursuing a Master of Business Administration with a focus on Accounting and Finance at Unisinos and holds a Bachelor's degree in International Relations and Affairs from Universidade Federal Fluminense.