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Isabela S. is a seasoned professional with extensive experience in customer experience, product services, and alternative assets analysis. Currently serving as a Senior Alternative Assets Analyst at Carta since February 2021, Isabela has developed expertise in resolving customer inquiries, maintaining a comprehensive understanding of multiple business units, and contributing to product development. Prior roles include Professional Training Intern at Câmara de Comércio e Indústria Brasil-Alemanha do Rio de Janeiro, where Isabela focused on process improvement and client communication, as well as Customer Experience Analyst at Stone, emphasizing employee training and customer satisfaction metrics. Early career experiences include positions in human resources at Cyrela, encompassing recruitment and onboarding processes. Isabela holds a bachelor's degree in International Relations from Universidade Federal Fluminense and a technical degree in Tourism from ETE Juscelino Kubitschek.