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Jennifer Sheppard is an experienced professional with a notable tenure at CarMax, beginning in February 2008. Currently serving as AVP Customer Engagement, Jennifer has held various leadership roles, including Regional Vice President of the Customer Experience Center and Director of Customer Relations and Social Customer Care. With expertise in developing customer resolution frameworks and strategies for social customer care, Jennifer leads a team of 33 analysts and managers, driving enhancements in customer experience and loyalty through innovative initiatives. Prior to CarMax, Jennifer worked at Target as an Executive Team Leader, focusing on maximizing sales and guest service. Jennifer holds a degree from Radford University.