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Daniela Valencia is an experienced Technical Support Analyst at CarltonOne Engagement, where responsibilities include direct client interaction and issue resolution related to proprietary SaaS solutions since April 2022. Previously, Daniela worked as a Software Associate at Alpha Oasis Inc., providing internal support for various products and assisting with WordPress websites. As an Application Support Engineer at Fintra S.A., Daniela supported end-users with software issues and ensured data integrity within information systems. Daniela's career began as a Treasury Assistant at CI International Fuels Ltda., managing cash balances across accounts. Daniela holds a Postgraduate degree in Computer Software and Database Development from Lambton College and a Bachelor's degree in Software Engineering from Universidad Simón Bolívar.