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Alex Lin is an experienced IT professional currently serving as Team Lead for the IT Service Desk at CarGurus since August 2022, previously holding the position of Senior IT Service Desk Analyst. Prior experience includes roles as a Help Desk Support Engineer III at BNY Mellon, Help Desk Technician for the Massachusetts State Legislature, and a Year Up Project Management Apprentice at Google, where Alex automated schedules for projects and developed internal websites. Alex’s early career involved customer service roles, including Assistant Manager at Cap't Loui and Electronic Sales Member at Target, culminating in a foundational experience as a Summer Camp Counselor at ABCD Boston. Alex completed a one-year career development program at Year Up and attended Northeastern University from 2016 to 2018.