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Hugo Nogueira possesses extensive experience in technical support and retail, currently serving as a Technical Support Help Desk at Carglass® Portugal since May 2018. Hugo is skilled in Jira project creation, workflow configuration, and automation, alongside expertise in Microsoft Office, Dynamics NAV, Active Directory, and hardware/software setup. Prior to this role, Hugo worked at Worten Portugal from February 2007 to April 2018 as a store operator, providing IT support and sales across various electronic departments. Earlier positions include promotional roles at dmTECH GmbH, TMN, and Clix, as well as internships focused on database creation and computer maintenance at Ramos Pinto and Fundação da Juventude. Hugo holds specialized training in Information Systems from Escola Profissional do Infante.