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Bernd Zimmermann is an experienced executive in operations and customer experience, currently serving as COO, Director Operations, and Service Delivery Director at Carglass® Germany since January 2018. Prior to this role, Zimmermann had a distinguished career at Shell from 2002 to December 2017, holding positions such as Head of Global Retail Customer Experience, General Manager Retail Nordics, and Nordic Retail Alliance Manager. In these roles, Zimmermann led multinational teams and managed significant profit & loss responsibilities, overseeing the operations of over 800 retail sites and enhancing customer experience for millions of customers daily. Earlier in the career, Zimmermann was associated with DEA Mineraloel AG from 1989 to 2002, where responsibilities included Retail Manager Germany South and National Key Account Manager. Zimmermann holds a degree in business economics and a qualification as an Industrial Manager from Wirtschaftsakademie Hamburg.