Carolina Chacon is a seasoned HR professional currently serving as HR Manager at PTS Consulting Services since September 2022, where responsibility includes managing employee relations for over 500 associates and providing guidance on performance improvement plans. Prior experience includes roles as an IT Talent Acquisition Recruiter at TRT Interactive and a Talent Acquisition Specialist at Empire Shared Services, with a focus on coordinating staffing needs and developing job specifications. Earlier, Carolina gained customer service expertise at F4 Call Center, progressing to a position servicing VIP clients. Carolina Chacon holds a Bachelor's degree in Psychology from Universidad Católica de Costa Rica and is pursuing a Technical degree in Human Resources and Personnel Selection at Universidad Fidélitas. Additional qualifications include an Assistant degree in Administration from Instituto Nacional De Aprendizaje.