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Joel Howell is an experienced Support Engineer at CARFAX since August 2012, with a background in enterprise support and account management. Prior roles include support at McKesson, where Joel created SQL queries to automate medical billing issue resolutions, designed workflow procedures for inbound call centers, and trained a team of analysts, successfully converting legacy billing sites to current systems. Joel's earlier experience includes positions at Data Comm and Socket Internet Services, where outstanding sales performance and customer service management were demonstrated, alongside the development of customer retention tracking procedures.