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Greta Shannon is a skilled Data Analyst and Caseworker at CareSouth, with experience in data analysis and case management since April 2018. Prior to this role, Greta worked as a Private Tutor at TOP OF THE CLASS TUTORS LIMITED from July 2016 to July 2017 and as a Call Center Representative at Serco from July 2016 to December 2016. Greta began a career in customer service at McDonald's Australia Limited, serving as Crew from February 2013 to November 2015, where responsibilities included cash handling, cooking, and staff training. Greta holds a Bachelor of Arts in Psychology from Swinburne University of Technology and is currently pursuing a Data Analytics Professional Certificate through Coursera, which commenced in March 2024.