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Katie joined CareJourney in February 2017 and currently serves as CareJourney’s Director of Member Services, overseeing a team of analysts, senior analysts and program managers who are both technical and client-facing. In this capacity, Katie oversees all of the company’s customer satisfaction initiatives, account management activities and data analytic services. Katie has over 10 years of experience specializing in data analytics, client relationship management, process improvement, and project management. Katie comes to CareJourney from Equate Analytics, a company dedicated to helping consumers explore health insurance options, where she led the first-party digital marketing team. Prior, Katie worked as a data auditor in the public sector designing tests of ETL processing and supervising high-risk audits. Katie holds an MS in Applied Mathematics and Statistics from Georgetown University and a BA in Mathematics and History from Washington College.