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Rachel Richards has extensive work experience in the healthcare industry, particularly in leadership roles. Rachel is currently employed at Careforth as the Senior Vice President. Prior to this, they worked at Seniorlink as the Senior Vice President, where they also held the positions of VP, New Program Development and Vice President, Government Relations. Before Seniorlink, Rachel served as the Assistant Secretary at the Executive Office of Elder Affairs and as the Director, MassHealth Office of Long Term Care at the Executive Office of Health and Human Services.

Rachel Richards completed their Bachelor of Arts degree in Politics at Mount Holyoke College from 1982-1986. Rachel also attended Bowdoin College and Lexington High School, but no further information is given about their degree or field of study at these institutions.