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Katie Theriault has a diverse work experience starting from 2011, with roles in customer service, student services, and administrative support. Katie has held positions at various companies such as Marriott International, Altus Group, and University of Fredericton. Katie'smost recent roles include Customer Success Manager at Cardata and Customer Onboarding Specialist at Clio, showcasing their expertise in customer success and service.

Katie Theriault completed a Business Administration degree specializing in Veterinary Assistant at Eastern College in 2014-2015. Katie then pursued Continuing Education in Career Consulting at Mohawk College starting in 2022. Additionally, they obtained a Certificate in Enhancing Workplace Resiliency from the University of Fredericton in 2020. Furthermore, Katie holds an Advanced Certificate in Psychological Health & Safety in the Workplace from the University of Fredericton. In December 2022, they achieved certification in HubSpot Sales Software from HubSpot.