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Serena Santoro, MHA, currently serves as a Patient-Facing Member Experience Specialist at Carda Health since April 2024. Previously, Santoro held the position of Administrative Resident at Torrance Memorial from April 2023 to March 2024, where significant contributions included analyzing diabetic patient data, optimizing resource allocation for an emergency department expansion, and collaborating with a multidisciplinary team to reduce patient length of stay. Additionally, Santoro has experience as a classroom assistant at the University of Southern California and as an executive director for Dance Marathon at San Diego State University, where fundraising efforts raised significant amounts for Rady Childrenā€™s Hospital. Serena Santoro holds a Master of Health Administration from USC and a Bachelor of Science in Business Management from San Diego State University.