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Kim Nguyen, MHSA, currently works at Carbon Health in Primary Care Operations, focusing on defining and deploying operational workflows to enhance patient and care team experiences. Prior to this role, Kim was with Oscar Health as Virtual Primary Care Strategy & Operations, where performance improvement initiatives were implemented to boost clinic efficiency and patient satisfaction. Kim's extensive experience includes serving as Director of Operations at Zuckerberg San Francisco General Hospital and Trauma Center, overseeing strategic projects and fostering cross-departmental relationships. Earlier roles included Network Business Operations Analyst and Operations Analyst at Zuckerberg San Francisco General Hospital, and Administrative Resident, where skills in data analysis and process improvement were developed. Kim holds a Master of Health Services Administration from The George Washington University and a Bachelor of Arts in Sociology from the University of California, Davis.