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Chelsea Gilmer is an accomplished professional with a diverse background in product management and digital strategy. Currently serving as Director at CapTech Consulting since August 2018, Chelsea has led initiatives for a top 10 US bank, enhancing the agent experience during the COVID-19 pandemic, and has successfully collaborated with multiple stakeholders to develop effective customer service solutions. Previously, Chelsea held the role of Product Manager for a Fortune 200 hospitality company, overseeing a mobile app that generated $8.6 billion in annual revenue. Chelsea's earlier experience at Booz Allen Hamilton involved roles as Associate and Senior Consultant, focusing on digital strategy and Agile software delivery for federal healthcare and intelligence clients. Previously, Chelsea worked as Digital Marketing Coordinator at Fortessa Tableware Solutions® from May 2012 to April 2015. Chelsea holds a Bachelor of Science in Organizational Communication from James Madison University, earned in 2012.