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Shirley Collado is an accomplished professional with extensive experience in pharmacy services and customer relations. Currently serving as a Pharmacy Services Associate at Capsule since 2018, Shirley effectively coordinates urgent escalations and resolves prescription and insurance issues while collaborating with various departments to enhance customer support. Prior to Capsule, Shirley held roles at Hamamatsu, where responsibilities included quality assurance and customer service, particularly for Spanish-speaking clients. Shirley's career also includes a position as a Graduate Bilingual Research Assistant at Robert Wood Johnson University Hospital, supporting studies for diverse communities. With a Master's degree in Labor Studies and Employment Relations and a Bachelor's degree in Psychology from Rutgers University, Shirley is well-equipped with a strong academic foundation to complement professional experience.