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Kim Matero has extensive experience in customer service and sales across various roles and industries. Currently a Customer Service Representative at Capitol Lighting since September 2021, Kim handles over 40 daily inquiries, focusing on order statuses and product availability while excelling in upselling and effective communication. Prior to this role, Kim served as a Senior Purchasing Agent at Media Workforce, where responsibilities included negotiating with vendors and managing supply chain partnerships. As a Senior Account Executive at KNM Organizational Solutions, Kim developed marketing strategies and improved property values through collaboration with realtors and property owners. Kim's career also includes a strong background in training and sales, having worked as a Senior Corporate Trainer at iTrain Corporation and a Senior Sales Executive at Oak Street Mortgage, where skills in client engagement and loan processing were honed.