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Vikas Singh is a seasoned professional with extensive experience in quality management and continuous improvement across various industries. Currently serving as the Global Director of Continuous Improvement & Insights for Capita Experience Division since August 2020, Vikas Singh is instrumental in implementing a continuous improvement framework that enhances operational excellence and drives cost savings. Prior roles include Head of Quality & Continuous Improvement at Capita India and General Manager & Head of Corporate Quality & Transformation Consulting at EXL. Vikas Singh has a proven track record of leading transformation initiatives, building strong relationships with stakeholders, and mentoring teams in process excellence. Educational qualifications include a Master Black Belt in Lean Six Sigma and an MBA-CFA in Finance.