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Erika Viitanen is a seasoned professional with extensive experience in product management and customer service, currently serving as a Product Specialist at Suomen Asiakastieto Oy since December 2016. In this role, Erika manages business operations and processes, contributes to product development and maintenance, oversees testing in development projects, and ensures user experience and quality standards are met. Prior to this, Erika held positions as Project Coordinator and Service Advisor at the same company, and worked as a Customer Service Coordinator at Helsingin seudun kauppakamari. Erika's early career includes a role as Export Coordinator at Outokumpu, focusing on export documentation and customs affairs. Erika holds a Bachelor's Degree in International Business and Marketing from Lapland University of Applied Sciences, earned between 2012 and 2016.