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Danilo Salviatti Jr is a seasoned IT operations manager with extensive experience in global service desk and infrastructure management. Currently serving as Gerente de operações de TI at Capgemini since February 2019, responsibilities include overseeing IT operations, ensuring compliance with budget and legal standards, and managing service delivery. Previously, positions held include Especialista em infraestrutura and Coordenador de Projetos at Toyota do Brasil, where Danilo focused on incident management and service level agreement (SLA) compliance. Earlier roles include technology consulting at Triad Systems, where Danilo maintained multiple data centers and managed IT infrastructure services, and administrative assistance at Manserv, handling human resources processes and corporate systems support. Danilo holds an MBA in IT Governance and Management and a degree in Computer Network Technology from USCS - Universidade Municipal de São Caetano do Sul.