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Lerato Seripe has extensive experience in security and customer support roles, currently serving as a Call Center Representative at CAP Security since December 2017, where responsibilities include general office administration, security monitoring, customer assistance, and compliance with legal requirements. Prior experience includes working as a Callcenter Agent at Fidelity Security Group from March 2016 to December 2017, focusing on emergency signal monitoring, client liaison, and administrative tasks. Lerato's educational background includes various certifications in security, assessment, and marketing management, showcasing a commitment to professional development in the security and customer service sectors.