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Will Reich possesses a strong background in customer service and project coordination, with experience in various roles across multiple organizations. Currently serving as a Member Service Representative at Canvas Credit Union since July 2023, Will has developed a knowledge base for Communication Center policies, implemented a department-wide feedback system, led new employee training, and maintained high member satisfaction scores. Prior to this, Will worked as a Project Coordinator at Keep Curious Co., managing video production logistics and reporting on content strategy KPIs. Experience at Robinhood included roles as Program Manager and Customer Experience Representative, where Will implemented support platforms, trained staff, and enhanced customer satisfaction metrics. Academic credentials include a Bachelor's Degree in Anthropology from Rollins College and an MBA from Lynn University.