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Jia M. is a skilled product analyst and user experience researcher with extensive experience in synthesizing product utilization data and providing insightful user trend analyses to enhance product roadmaps. Currently employed at Canto, Jia M. has successfully initiated a company-wide customer beta testing program, significantly increasing customer engagement. Previous roles include product specialist at Monster, where Jia M. served as a subject matter expert on recruiting products, and several contract positions at notable companies such as Twitter and Google, focusing on ad operations support and content review analysis. Additionally, Jia M. has a strong academic background with a Master's degree in Human Factors in Information Design from Bentley University and a Bachelor's degree in Environmental Science and Management from UC Davis.