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Peter Hagers is an experienced ITSM Manager currently at Canon EMEA since September 2010, where responsibilities include managing EMEA ICT Enterprise Infrastructure Operations. Hagers previously worked as a Freelance ICT Service Delivery Manager/Improvement Manager at PHDi and as an Associate Partner in Operational Excellence at Senority. Prior roles at EDS, an HP company, involved serving as Service Delivery Executive for multiple clients, including Robeco and Sanquin, along with leading the Metrics for EMEA North and Central. Hagers holds expertise in ITIL Incident Management and Lean Six Sigma, with experience managing diverse teams and global services for clients like ABN AMRO and Dutch organizations.