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Jess Williams is a seasoned professional with extensive experience in customer service and management roles, currently serving as a Service Outsourcing Manager at Canon Inc., where responsibilities include contract management. Prior experience includes various positions at ASOS.com from April 2014 to March 2020, culminating in the role of Customer Experience Manager. Earlier career highlights include a Customer Service Specialist position at Marks and Spencer. Educational qualifications include a Bachelor's degree in Fashion/Apparel Design from Sheffield Hallam University and multiple certificates in team leading and organizational management from Crawley College. Additionally, Jess possesses a BTEC National Diploma in Art and Design, specializing in Fashion, from Oaklands College.