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Justin Gerstner has a diverse work experience in the pet care industry. Beginning in 2013, they served as the Great Lakes Regional Director at VIP Petcare until February 2017. From there, they became the Director of Wellness Center Operations until March 2019. In 2018, they joined PetIQ as the Services Division Product Owner and worked there until May 2021. Currently, they are the Director of CEDC Operations at Canine Companions® starting from September 2022.

Justin Gerstner received a Bachelor's Degree in Psychology from Sonoma State University between 2002 and 2006. In October 2018, they obtained the Certified Scrum Product Owner (CSPO) certification from Scrum Alliance, Inc.