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Patricia Pape currently serves as the Call Center Director at Canandaigua National Bank & Trust since May 2017. Prior to this role, Patricia was the Contact Center Manager at ESL Federal Credit Union from August 2008 to August 2017, where responsibilities included team development and enhancing member service and sales metrics. Before ESL, Patricia held the position of Vice President, District Sales Leader at HSBC from 2004 to 2006, overseeing the performance of 21 branches in the Rochester North Region. Patricia's career also includes significant experience at Charter One Bank, where roles spanned from Bankruptcy/Legal Portfolio Manager to Regional Manager and Branch Sales Manager, focusing on sales initiatives and operational improvements across multiple branches. Patricia holds a Bachelor of Arts in Business Administration and Management from the Rochester Institute of Technology, as well as a college preparatory degree from The Harley School.