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Luis Gonzalez is a seasoned IT professional with extensive experience in digital enablement, service management, and process improvement. At Canadian Blood Services, Luis has held several managerial roles since March 2014, focusing on IT service management practices, end-user device stability, and application integration. Prior to this, Luis spent nearly ten years at Softtek, where leadership roles included Business Process Engineer and IT Delivery Director, driving significant improvements in process quality and financial performance. With a strong foundation in ITIL, Six Sigma methodologies, and extensive experience overseeing large teams and complex projects, Luis holds an MCE in e-Commerce and an ISI degree from Tecnológico de Monterrey.