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Charlene Chipman is a seasoned professional in the group benefits and insurance industry, currently serving as a Senior Service Specialist at Canada Life since October 2022. With prior experience as a Proposal Consultant at Manulife, Senior Customer Solution Manager at League Inc., and Manager of Client Services at HealthSource Plus, Charlene has demonstrated expertise in managing complex client portfolios, developing strategic marketing initiatives, and ensuring exceptional customer service. Their career includes significant roles at Sun Life Financial, Aon, Ontario Medical Association, CIBC, and Crown Life Insurance Company, where Charlene cultivated specialized knowledge in benefits administration, client service management, and life insurance adjudication. Charlene holds educational credentials from Centennial College and Malvern Collegiate Institute.