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Krista Balenko has a diverse work experience starting in 2003 with Canada Health Infoway. Krista has held various roles within the organization, including Senior Director of the Business Operations Portfolio and Program Delivery. Krista has also served as a Director for ACCESS Services and Telehomecare. In addition to their work at Infoway, Krista has held a position as a Project Manager and Change & Evaluation Specialist. Krista has also served as a Director on the Board of Directors for Rivermead Golf Club. Prior to joining Infoway, Krista worked at Bell as a Client Services Representative.

Krista Balenko holds a Bachelor of Commerce (BCom) degree in Organizational Behavior/Human Resources Management from McGill University. Krista also obtained certifications in CPHIMS-CA from HIMSS in July 2014, Prosci Change Management Certification from Adpro/Prosci in April 2013, and Project Management Professional from the Project Management Institute in December 2007. Additionally, Krista attended Prosci for further education, although the degree name and field of study are not specified.