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Georges Essama is a seasoned professional with extensive experience in marketing, communication, and customer experience management at CAMTEL, where current roles include Senior Manager and Head of Marketing, Communication & Customer Experience Department since March 2011. Essama has held various leadership positions within the organization, focusing on customer relationship management, billing assistance, business intelligence, and account management. Additionally, Essama serves on the board of directors for the Customer Experience Professionals Association and is actively involved in several leadership roles in customer experience initiatives. Educated with an MBA and advanced certifications in management and project management, Essama is currently pursuing further studies in Leadership in Public Management at Arizona State University.