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Andy Jukes has over 15 years of experience in customer service and management within the financial services sector. Currently serving as Head of Customer Service and previously as Head of Direct Distribution at The Cambridge Building Society since March 2009, Andy has demonstrated leadership in enhancing customer experiences. Prior roles include Regional Manager at Santander from November 2007 to February 2009 and Regional Manager at Barclays from 2003 to 2005, showcasing a strong background in regional operations and team management.