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Randi Adelman is a seasoned technical support professional with extensive experience in the SaaS industry, particularly within the pharmaceutical sector. Currently serving as a Senior Technical Support Analyst at CALYX since November 2008, Randi excels in providing software support for clinical data trials, acting as a liaison among clients, development teams, and engineering support for database corrections. Previous roles include Technical Support Analyst positions at BirchStreet Systems, where Randi resolved queries for a web-based purchasing application in the hospitality industry, and CNET Networks, where Randi supported technical consultants with SQL database research and documentation. Additionally, Randi worked as a Technical Support Engineer at Epicor Software Corp, focusing on enterprise accounting solutions. Randi holds an Associate of Arts degree in Merchandising and Marketing from FIDM and has foundational knowledge from the Computer Education Institute.