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Joseph Zablon has over a decade of experience in operations and management roles within the contact center industry. Currently serving as Operations Manager at Calltronix (K) Ltd. since May 2017, Joseph previously worked as a Workforce Management Analyst at Horizon Contact Centers Ltd. from March 2014 to March 2017, focusing on Management Information Systems and real-time analytics. Prior to that, Joseph held the position of Business Analyst at Kencall from October 2011 to February 2014, where team management was a key responsibility. Joseph began the career as a Traffic Analyst at Willart Productions Ltd. from March 2011 to September 2011, specializing in design. Joseph Zablon earned a Bachelor of Science in Physics and Mathematics from Jomo Kenyatta University of Agriculture and Technology between 2005 and 2010.