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Nicole Morrison, CAPM, CSPO has over 18 years of experience in the professional services industry. Nicole began their career in 2001 as a Patient Account Representative at Dynasplint Systems, Inc. In 2007, they moved to Legg Mason as an Operations Associate. From 2011 to 2014, they worked at Morgan Stanley as an Operations Associate, where they were highly regarded for their team reputation due to maintaining internal and external client relationships, providing exemplary client service on queries and correspondence, and ensuring deadlines were met within a fast-paced environment with high monetary risk. In 2014, they moved to NIC Inc. as a Service Desk Associate Project Manager and Customer Support Specialist. Since 2018, they have been employed at CallTrackingMetrics as a Product Manager, Professional Services Consultant, and Customer Support Engineer.

Nicole Morrison has attended Anne Arundel Community College, and holds two certifications: Certified Scrum Product Owner from The Braintrust Consulting Group, obtained in September 2016, and Certified Associate in Project Management (CAPM) from the Project Management Institute, obtained in March 2016.