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Denise joined CallShaper in 2015 as Director of Customer Support. As head of services, support, and training, she is responsible for ensuring customer success and helping drive operational strategy. Denise has a diverse understanding of call center operations and management with over 20 years of experience and is passionate about delivering innovative and sustainable results for clients. Her knowledge, integrity, and ability to understand client needs, has helped to make CallShaper into the best cloud-based solution available.