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David Brown is a seasoned professional in customer success and organizational transformation, currently serving as Area Vice President at Calix since December 2023. Prior to this role, David held the position of Chief Success Officer at Fury Group, where a new Managed Services Program was launched, and customer satisfaction was notably improved. David's extensive experience at Salesforce included various leadership roles focused on customer success across multiple sectors such as communications, media, technology, healthcare, retail, and energy. David's earlier career includes significant positions at Oracle and inContact, where impactful strategies and teams were developed. David also possesses a strong academic background with degrees from Brown University, IE Business School, University of Houston-Victoria, and MIT Sloan School of Management.