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Heather Allen's work experience includes various positions in education and college guidance. Heather is currently the Chief Programs Officer at the California College Guidance Initiative, where they lead efforts to support California students in their transition from K-12 to college and career. Prior to this, Heather held several roles at the Fresno Unified School District, including Executive Officer, Instructional Division, Executive Director, College & Career Readiness, and Director of Counseling & Guidance. Heather also has experience as a counselor at Fresno High School and Comprehensive Youth Services' Student Assistance Program.

Heather Allen holds a Bachelor of Arts degree in Psychology from Stanford University, which they completed in 2002. Heather also has a Master of Science degree in Counseling from California State University, Fresno. Additionally, Heather has obtained certifications in K-12 Administrative Services and K-12 Pupil Personnel Services, School Counseling from the California Commission on Teacher Credentialing. The specific months and years of obtaining these certifications are not provided.