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Leonardo Nacarati is a seasoned IT professional with extensive experience in technical account management and cybersecurity. Currently serving as a Technical Account Manager at Calian IT & Cyber Solutions since July 2019, responsibilities include acting as the primary technical contact and enhancing customer support. Previously, in various roles, Nacarati has demonstrated expertise in SOC process management, incident escalation, threat hunting, and customer onboarding. Past positions include Outsourcing Manager and Tier III Wintel Analyst at ISH Tecnologia, as well as technical support and network administration roles at several companies. Nacarati holds a degree in Network Management from FAESA University and has a proven track record in managing IT infrastructure and customer relationships across diverse organizations.