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Michael Easton is an experienced professional in service operations and account management, currently serving as the Director of Service Operations at Calero since April 2020. Previously, Michael held various roles at Calero-MDSL, including Senior Manager and Service Operations Manager, where responsibilities included managing account transactions for Fortune 500 clients and enhancing client relationships. Prior experience includes serving as an Enterprise Account Executive at Spectrum Enterprise and a Client Account Manager at Windstream Communications, where the focus was on building client relationships and maximizing customer value. Michael has a substantial background in training and sales management from a tenure at Sutherland, where leadership involved directing a team for AT&T and training new consultants. Academic credentials include a Bachelor of Science in Marketing from SUNY Brockport and two Associate Degrees in Business Administration and Marketing from Monroe Community College.