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Amy Niemann has a diverse work experience in customer success and customer services. Amy currently works as the Head of CX Operations at Calendly since 2023. Prior to this, they held multiple roles at data.world, including Vice President of Customer Success and Vice President of Customer Services. At data.world, they led and managed the enterprise customer success practice, achieved a net revenue retention rate beyond 100%, and implemented Gainsight. Amy also worked at WP Engine as the Director of Customer Success, where they redesigned customer success at scale, implemented Gainsight, and launched customer health score programs. Amy also has experience as a Client Partner at Edgecase, where they established and led the client success practice. Amy started their career at Bazaarvoice, where they held roles such as Senior Client Success Director and Content Operations.

Amy Niemann attended The University of Texas at Austin where they pursued a degree in Marketing. No specific start or end year information is provided.