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Chi Hou Liu is an experienced technical support professional with a background in information technology. Currently serving as an Associate Technical Support Engineer at UKG since March 2021 and concurrently working as an Information Technology Technician at Calder Casino since October 2019, Chi Hou has a strong foundation in troubleshooting, hardware and software installation, user management, and system monitoring. Previous roles include Information Technology Specialist at Operation Sacred Trust and Cloud Engineer at Ultimate Software, where responsibilities included server monitoring, incident response, and problem management. Chi Hou holds a Bachelor of Applied Science in Information Technology, along with additional certifications from Broward College in business and automotive mechanics.