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Bob McAtee has a wealth of experience in the technical support industry, with a focus on managing escalations and resolving customer technical issues. Bob has held various leadership positions at companies such as Calabrio, Inc., Arrow S3, United Asset Coverage, ConvergeOne, ArrowSI, and Shared Technologies. Their responsibilities have included overseeing day-to-day service support, call receipt, NOC monitoring, remote triage, engineering support, and maintenance onboarding.